WE ALWAYS SHIP THE SAME DAY YOUR ORDER IS PLACED.
Place your order before:
5PM EST/2PM PST Monday - Saturday
USPS is closed Sundays. So are we.
USPS Priority Mail: 1-3 business days. Transit times vary depending on how far the package has to be delivered from its origin. However, it's important to keep in mind that this is not a guaranteed service. So there's no recourse if packages are delayed.
If your order get lost or misdelivered the USPS will provide insurance up to $100. We will cover the rest. You'll have to open a claim with the USPS to get that $100.
USPS Priority Mail Express: 1-3 business days guaranteed. If the package is delivered after the guaranteed delivery date, you can apply for a refund of postage paid.
If your order gets lost or misdelivered the USPS will provide insurance up to $100. We will cover the rest. You'll have to open a claim with the USPS to get that $100.
USPS First Class Mail: For packages up to 13oz. Delivery usually takes less than a week, unless you live out in the middle of nowhere. It's sometimes as fast as Priority. NO COVERAGE FOR LOST AND/OR DAMAGED ITEMS. USE AT YOUR OWN RISK. (Sorry to be all "yelly" with the caps lock, but you should know that.) If you're worried about stuff getting lost, just pay the extra few bucks for Priority and we will take on the risk.
We can ship to virtually any address in the world.
First Class Package International: The cheapest. 1-6 weeks, depending on your location.
Available for packages under 4lbs. NO TRACKING NUMBER (except for Canada).
It is rare for packages to go missing when shipping to the UK and Most of Europe BUT IT DOES HAPPEN. However, much higher rates of missing packages are reported when shipping to Italy, Greece, and countries in Africa and South America. Oh, and any place formerly in the USSR. USE AT YOUR OWN RISK. WE WILL NOT COVER LOST FIRST CLASS MAIL PACKAGES. ANYWHERE.
Priority International: 6-10 business days. Includes a tracking number.
Express Mail International / EMS: The fastest and most secure. 3-5 business days.
Includes a tracking number, delivery confirmation, and insurance. If you have any concerns about shipping internationally, this is the shipping service for you!
Returns & Refunds
Don't sweat it. If you need to return an item, not a problem!
We will happily accept returns for any unused items within 60 days of purchase. We will give you a full refund, minus the cost of shipping, via in-store credit or your chosen payment method.
If you need to return something because of our error, we will pay for return shipping. That seems fair, right?
Email/text or use the contact page to set up a return. We will respond to your message in a jiffy.
Lost, Stolen or Missing Packages
We do everything we can to ensure safe shipment of your package, but once a package leaves our hands, we cannot be responsible for its delivery. That's the carrier's job!
If a package is lost in transit or stolen upon delivery (damn ye porch pirates!) you are responsible for opening up a claim with the carrier. Follow these links to find a missing package or file a claim (USPS Find Missing Mail, FedEx File A Claim).